At Benchmark Media, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact our team, or use our digital marketing services.
We may collect personal information such as your name, email address, phone number, company name, website URL, and any details you provide through contact forms, inquiry forms, consultation requests, or direct communication with our team.
Benchmark Media uses your information to respond to inquiries, provide requested services, prepare proposals, communicate project updates, improve our website, personalize your experience, and deliver relevant marketing or service-related information.
Our website may use cookies, analytics tools, and tracking technologies to understand visitor behavior, improve website performance, measure campaign effectiveness, and provide a better browsing experience. You may disable cookies through your browser settings if you prefer.
We take reasonable security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss. However, no online transmission or storage method is completely secure, and we cannot guarantee absolute protection.
We do not sell, rent, or trade your personal information. We may share information with trusted service providers, partners, or platforms only when necessary to deliver our services, manage campaigns, process communications, or comply with legal obligations.
Our website may contain links to third-party websites or platforms. Benchmark Media is not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before sharing any information.
You may request access to, correction of, or deletion of your personal information by contacting us. We will make reasonable efforts to respond to your request in accordance with applicable privacy laws and business requirements.
Benchmark Media may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices. Any updates will be posted on this page with the revised content.
At Benchmark Media, we are committed to delivering high-quality digital marketing, branding, content, advertising, and consulting services. This Refund Policy explains the terms under which refunds may or may not be provided for our services.
Payments made to Benchmark Media are generally based on professional time, strategy, planning, creative work, campaign setup, consultation, and service execution. Once work has started, payments may become partially or fully non-refundable depending on the stage of the project.
A refund may be considered if a client makes a duplicate payment, cancels a project before any work has started, or is charged incorrectly due to a billing error. Refund requests must be submitted in writing with complete payment and project details.
Fees for completed work, strategy sessions, consultations, research, design drafts, content creation, campaign setup, advertising management, SEO work, and other delivered services are non-refundable. Payments made for third-party tools, software, ad spend, hosting, domains, or external platforms are also non-refundable.
If a client chooses to cancel a project after work has begun, Benchmark Media may deduct charges for completed work, time spent, resources used, and any third-party costs before considering a partial refund, if applicable.
Advertising budgets paid directly to platforms such as Google, Meta, LinkedIn, or other ad networks are subject to the policies of those platforms. Benchmark Media is not responsible for refunding ad spend already used, billed, or charged by third-party advertising platforms.
We aim to ensure client satisfaction by offering reasonable revisions based on the agreed project scope. Refunds will not be issued simply because of a change in preference after work has been delivered, but we will work with clients to make agreed improvements where possible.
To request a refund, clients must contact Benchmark Media with their name, contact details, payment receipt, project information, and reason for the request. Each request will be reviewed carefully, and a response will be provided within a reasonable time.
If a refund is approved, it will be processed using the original payment method where possible. Processing times may vary depending on the payment provider, bank, or financial institution involved.
Benchmark Media reserves the right to update or modify this Refund Policy at any time. Any changes will apply to future purchases, agreements, or service payments after the updated policy is posted.
